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Return Policy

Please read these terms and conditions of use carefully before purchasing Akvelon Inc. products or services.

By using this website, you accept all Akvelon terms and conditions of use. If you do not agree to these terms and conditions of use, please do not purchase any Akvelon products or services. Akvelon reserves the right, at its discretion, to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of this website following the posting of changes to these terms and conditions will mean you accept those changes.


Return of Software

Akvelon offers trial versions of its software so customers have adequate opportunity to assess the value of products prior to purchase. Therefore, Akvelon does not accept returns on its products purchased:

  • Directly from Akvelon once they have either been shipped from our warehouse or downloaded from our website; or
  • Indirectly through Akvelon business partners.

Retail Products Purchased from External Distributors

Retail products purchased from an external distributor (including Akvelon business partners) are subject to the return policies of that distributor.


Services

Akvelon does not accept returns on its services (including without limitation customer support contracts, professional services, and product customizations) that are sold to customers under contract.


Online Training

Online training courses offered by Akvelon are non-refundable.


Products Purchased Outside of USA

For return policies on products and services purchased outside of the Americas (North, Central and South America), please refer to thelocal offices.


Shipping Terms

These terms and conditions apply only to products shipped or downloaded within the Americas. Unless noted otherwise, prices on the Akvelon website do not include the cost of shipping, taxes or brokerage fees. Shipping delivery times vary based on delivery address. Akvelon does not guarantee time of delivery.