Customer Relationship Management
Today’s companies know the ultimate importance of building strong relations with
existing customers and creating loyal bases of corporate advocates. This challenges
the business model to not only ensure the success of the company’s products and
services, but also establishes processes that build customer loyalty.
To help explore the full benefits of a CRM strategy Akvelon offers:
- Implementation of customized Microsoft Dynamics CRM solutions
- Integration of Microsoft Dynamics CRM with Axapta, SharePoint and other enterprise
technologies
- Utilizing the Microsoft Dynamics family of products to build ERP solutions
- XRM: Extensions of Microsoft Dynamics CRM
- Migration from SalesForce to Microsoft Dynamics CRM
Regardless of the solution picked, our clients gain a 360° perspective of their
customers, which improves essential communication.
With CRM solutions we help our clients to:
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- Track all customer transactions and interactions
- Centralize all customer management data in one easily accessible place
- Manage service and product issues, perform customer-related troubleshooting
- Have complete customer insight every step of the way
- Seamlessly integrate new CRM applications and components into the corporate IT infrastructure
Using Akvelon’s CRM solutions our clients can get significant improvements,
including:
- Reduced total costs due to the searchable, shared knowledge base to resolve support
issues accurately and efficiently
- Increased sales through better understanding of customer needs, common support issues,
and processes tracking
- Improved customer satisfaction and retention rates due to automated routing, queuing,
and escalation of customer transactions, case management, and communications tracking
- Improved profitability achieved through top customers identification and service
needs prioritization, along with a complete view of accounts and support information
- Integration with Microsoft Business Solutions while eliminating redundant data entry
and streamlining business processes
- Customization and scalability based on user interface and workflow processes configurations